Shipping Policy
Australian Shipping
We ship to all Australian states and territories via tracked standard delivery.
| Order Value | Shipping Cost | Estimated Delivery |
|---|---|---|
| Under $75 AUD | $8.95 flat rate | 7–14 business days |
| $75 AUD and over | FREE | 7–14 business days |
Tracking numbers are emailed once your order is dispatched. Most orders are processed within 1–3 business days.
International Shipping
We currently ship to New Zealand, the United States, the United Kingdom, and Canada.
| Region | Shipping Cost | Estimated Delivery |
|---|---|---|
| New Zealand | $12.95 AUD | 7–14 business days |
| United States | $18.95 AUD | 10–20 business days |
| United Kingdom | $18.95 AUD | 10–20 business days |
| Canada | $18.95 AUD | 10–20 business days |
International orders may be subject to customs duties and import taxes charged by your country. These charges are the responsibility of the recipient and are not included in our prices or shipping fees.
Order Tracking
All orders include tracking. You will receive a tracking number by email once your order has been dispatched. If you have not received a tracking email within 5 business days of ordering, please contact us.
Delays
Delivery times are estimates only. Delays can occasionally occur due to customs processing, public holidays, or carrier disruptions. If your order has not arrived within the maximum estimated delivery window, contact us and we will investigate.
Missing or Lost Orders
If your tracking shows delivered but you haven't received your order, contact us within 7 days. We will work with the carrier to locate your parcel or arrange a replacement.