Privacy Policy

Our Commitment to Privacy

Grayson & Co is committed to protecting your personal information in accordance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).

What We Collect

We collect information you provide when placing an order, creating an account, or contacting us. This includes your name, email address, shipping address, phone number, and payment information. We also collect browsing data automatically through cookies and analytics tools to improve our store.

How We Use Your Information

To process and fulfil your orders
To send order confirmation and tracking updates
To respond to your enquiries
To send marketing communications (only if you opt in)
To improve our website and product range

Marketing Communications

We will only send you marketing emails if you have opted in to receive them. You can unsubscribe at any time by clicking the unsubscribe link in any email or by contacting us directly. We will never sell your personal information to third parties.

Third Parties

We share your information only with trusted third parties necessary to fulfil your order, including shipping carriers and payment processors (Shopify Payments). These parties are bound by strict data protection obligations.

Data Security

Your payment information is processed securely by Shopify. We do not store credit card details. Our store uses SSL encryption to protect all data transmitted between your browser and our website.

Your Rights

You have the right to access, correct, or request deletion of your personal information. Contact us to exercise these rights. We will respond within 30 days.

Cookies

We use cookies to improve your shopping experience and to analyse store traffic. You can disable cookies in your browser settings, though this may affect some website functionality.